RETURNS POLICY

SILVER JEWELLERY

We hope that you are delighted with your item, but if you are not, your purchases may be returned within 14 days of delivery. All custom pieces (including personalisation such as engraving), and bespoke orders are cannot be returned or exchanged.

Gold jewellery purchased from our collection (“Ready to Ship” rings or fine jewellery in stock) can be exchanged for another piece from our collection or as credit towards a bespoke piece.

Please contact us, by emailing info@kasun-london.co.uk quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement of the faulty or incorrect item(s).

We will not exchange or refund items that have been worn, do not have their original packaging or show obvious signs of wear or abuse. In these instances, returned items shall be returned to the buyer.

PLEASE NOTE: * If an item that has been purchased with next day or same day shipping and is returned for a refund the shipping charge will be deducted from the purchase value.

* This refund policy only applies to products sold via the website,  does not apply to gift vouchers, gold jewellery, bespoke design or exchanged products. For our store return policy please contact the store directly.

* Purely for hygiene reasons, we are not able to accept returns on Earrings and Septum rings for pierced ears & nose unless they are faulty.

BESPOKE DESIGNS & SOLID GOLD JEWELLERY

Bespoke goods cannot be returned, as they have been made-to-measure to the client’s exact specifications. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis. Gold jewellery purchased from our collection (“Ready to Ship” rings or fine jewellery in stock) can be exchanged for another piece from our collection or as credit towards a bespoke piece.

OUR EXTENDED CHRISTMAS RETURNS POLICY

Any gift bought between 21 November and 24 December can be exchanged up until 10 January.

UK RETURNS

 You can return your items for free at our London store.

The cost of the return label request is 4.95 GBP, which will be deducted from your refund.

To complete your return, please email us why you would like to return your item(s), you will then be emailed a return label via  Royal Mail to print off and drop off at your nearest post office.

INTERNATIONAL RETURNS

International returns are deemed the responsibility of the Purchaser responsibility until we take receipt. For your own protection, we recommend that you return the item(s) via tracked/signed service and insure them at an appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of posting the return is your responsibility. Original postage costs, taken at the time of order generation, will not be refunded unless the item you received was sent in error or we deem it to be faulty.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 5 working days after the receipt of the returned item(s).

* Purely for hygiene reasons, we are not able to accept returns on Earrings and Septum rings for pierced ears & nose unless they are faulty.